Last year, National Express, one of Europe’s biggest and most successful transport providers, asked Tom Harris to undertake an extensive review of how successful the company has been in meeting its own commitment to its employees. NX is committed to “developing the talents, rewarding the exceptional performance and respecting the rights of all our employees”.
Using face-to-face interviews with NX staff in the UK, Spain and in the United States, Tom reported on how far the company has come and made recommendations for further improvements. His final report was submitted to the board of National Express in April 2016.
You can view and download the report here.